Privacy Policy
DMD Roofing and Building Limited
Last updated: 7 July 2026
1. Who we are
DMD Roofing and Building Limited ("we", "us", "our") is a roofing and building company registered in England and Wales, company number 16969250. Our registered office is Axis 8, Axis Court, Riverside Business Park, Swansea Vale, Swansea, SA7 0AJ.
We are the data controller for the personal data described in this policy. This means we decide how and why your personal data is used, and we are responsible for keeping it safe.
Contact for privacy matters:
- Email: email@dmdroofingandbuilding.co.uk
- Phone: 07709 214314
- Post: Axis 8, Axis Court, Riverside Business Park, Swansea Vale, Swansea, SA7 0AJ
This policy explains how we collect and use personal data through our website, dmdroofingandbuilding.co.uk, and in the course of providing our roofing, drone survey, and building services.
2. The personal data we collect
When you contact us or request a quote, we collect your name, phone number, email address, property address, and details of the work you are enquiring about.
When we carry out work for you, we collect your contact and property details, records of surveys, quotations, correspondence, photographs of the work, invoices, and payment records.
When we carry out drone roof surveys, we capture aerial photographs and video of your roof and property. Drone imagery may incidentally capture neighbouring properties or people in the vicinity. We take reasonable steps to minimise this: our operators plan flights to focus on the survey property, and incidental footage of identifiable people or neighbouring homes is not used or shared, and is deleted or obscured where practical.
When you visit our website, our website provider may collect technical data such as your IP address, browser type, and pages visited, through cookies and similar technologies. See section 8 (Cookies).
We do not knowingly collect data from children, and we do not collect special category data (such as health information) in the ordinary course of our business.
3. How we use your data and our lawful bases
Under UK data protection law (UK GDPR and the Data Protection Act 2018), we must have a lawful basis for using your personal data. We use your data as follows:
Purpose Lawful basis Responding to enquiries and providing quotations Legitimate interests / steps prior to entering a contract Carrying out surveys, roofing and building work Performance of a contract Invoicing, payments, and keeping accounting records Legal obligation (tax and company law) Drone survey imagery and inspection reports Performance of a contract / legitimate interests Insurance, guarantees, and defending legal claims Legitimate interests / legal obligation Contacting past customers about our services Legitimate interests (you can opt out at any time) Website operation and security Legitimate interests We will never sell your personal data.
4. Who we share your data with
We share personal data only where necessary, with: our website and email hosting providers; our accountants and professional advisers; our insurers (for example in connection with a claim or guarantee); suppliers and subcontractors where needed to complete your work; and HMRC, regulators, or other authorities where the law requires.
Anyone processing data on our behalf does so under appropriate contractual safeguards.
5. How long we keep your data
We keep enquiry data for up to 2 years after our last contact. Customer records, contracts, survey reports, and drone imagery relating to completed work are kept for 6 years after the work is finished, in line with limitation periods for legal claims and any guarantee we provide. Accounting records are kept for 6 years as required by law. Data is securely deleted when no longer needed.
6. Your rights
You have the right to: access a copy of your personal data; have inaccurate data corrected; have your data erased in certain circumstances; restrict or object to our use of your data (including direct marketing, which we will always stop on request); and data portability where applicable.
To exercise any of these rights, contact us using the details in section 1. We will respond within one month. There is normally no fee.
7. Data security
We take appropriate technical and organisational measures to protect your data, including secure devices and accounts, limited access to customer records, and reputable hosting providers. Your data is stored in the UK or in countries with adequate data protection safeguards.
8. Cookies and third-party services
Our website uses cookies necessary for it to function, and may use analytics cookies to help us understand how visitors use the site. You can control cookies through your browser settings. Our website contains links to third-party services such as Instagram; those services have their own privacy policies and we are not responsible for their practices.
9. Complaints
If you are unhappy with how we have handled your personal data, please contact us first so we can put things right — see our Complaints Policy. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk, or 0303 123 1113.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be published on our website.
This policy is provided for general information. It has been prepared with care but does not constitute legal advice; we recommend a legal review before relying on it.
